Shipping & Refund Policy

Within the United States

We offer standard shipping and a faster 2-day air option via UPS. Orders will be sent out once a week on a Friday (sorry we are a small team)

Standard shipping will arrive 3-5 days of shipment. 2-day UPS Air packages will arrive within 2 days of shipment.

A tracking number will be emailed to you once shipped.

 

Outside the United States

For the moment, we only ship within the US. If you live outside the US, please contact us at studio@articledebase.com to request information on international shipping


 

Return Policy

Fully priced merchandise

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping costs are customer's responsibility. We're a small company and aren't able to provide free returns at this moment in time.

 

 

No exceptions will be made on our return policy. 


To start a return, you can contact us at studio@articledebase.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at studio@articledebase.com.

 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on sale items

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studio@articledebase.com.